Terms of Service

Effective date: September 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the XP Troubleshooter (Renaissance Edition) website, desktop application, and related services (collectively, the “Service”), developed and provided by Renato Robles and his development team (“we,” “us,” or “our”). By creating an account, downloading the desktop application, or purchasing a license, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

XP Troubleshooter (Renaissance Edition) is an independently developed diagnostic utility for Milestone XProtect Video Management System (VMS) environments. It is not an official Milestone Systems product and carries no guarantee of official Milestone support. The desktop application performs network, database, cryptographic, and system diagnostics, and may modify local system configuration (firewall rules, hosts file, DNS cache, Windows services) at your explicit request.

2. Accounts

You need an account (email/password or Google sign-in) to purchase a license, view your license keys, or access support tools. You are responsible for keeping your account credentials secure and for all activity under your account. Provide accurate information when you register.

3. Licenses and Payment

The Lifetime License is a one-time payment that grants a perpetual, non-exclusive, non-transferable license to install and use the desktop application, subject to these Terms. It is not a sale of the software itself — we retain all ownership and intellectual property rights. Payments are processed by Stripe and PayPal; we never receive or store your full card number. Prices are shown in USD and may change for future purchases without affecting licenses already issued. See our Refund Policy for cancellation and refund terms.

4. Acceptable Use

You agree not to: circumvent or tamper with license verification; resell, sublicense, or share your product key with anyone outside your own organization; reverse engineer the application except as permitted by law; or use the Service to attack, disrupt, or gain unauthorized access to systems you do not own or have explicit authorization to test. We may suspend or revoke a license used in violation of these Terms.

5. AI-Assisted Features

The desktop application may integrate third-party Artificial Intelligence models (bring-your-own-key) to assist with log analysis, diagnostics, and configuration suggestions. AI output — including any generated SQL script, firewall rule, or configuration change — is provided “as is,” and you are solely responsible for reviewing and validating any AI suggestion before applying it to a production system. We are not liable for AI hallucinations, logic errors, or any resulting damage.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. The desktop application interacts directly with your network, VMS services, and databases, and can modify firewall rules, the hosts file, DNS settings, Windows services, and SQL Server databases at your explicit request; you are solely responsible for generating a full configuration backup before applying any change the application suggests or performs, and for reviewing any suggested change before running it.

7. Limitation of Liability

The Service is developed and maintained by Renato Robles and his development team as an independent software project, not a registered corporation or licensed service provider. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, LOSS OF PROFITS, SERVICE INTERRUPTION, NETWORK OR DATABASE FAILURE, OR SYSTEM DAMAGE ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE — INCLUDING DAMAGE RESULTING FROM A CONFIGURATION CHANGE, SCRIPT, OR AI-GENERATED SUGGESTION YOU CHOSE TO APPLY — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR LICENSE IN THE 12 MONTHS BEFORE THE CLAIM. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable consumer-protection law, including liability for our own gross negligence or willful misconduct where the law does not permit such a limitation.

8. Termination

We may suspend or terminate your account or license for a material breach of these Terms, including fraud or abuse of the Service. You may stop using the Service at any time; a Lifetime License is not automatically refunded upon voluntary discontinuation (see our Refund Policy for the applicable window).

9. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on this page with a new effective date. Continued use of the Service after a change constitutes acceptance of the updated Terms.

10. Governing Law

[Placeholder — to be confirmed: the governing jurisdiction and venue for disputes arising from these Terms.]

11. Contact

Questions about these Terms? Email us at support@xptroubleshooter.com.